At BD Online Shop, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds or replacements are applicable.1. Eligibility for Refund or ReplacementCustomers may request a refund or replacement if the product received is damaged, defective, or incorrect.2. Return Request TimeframeAny refund or replacement request must be made within 24 hours of receiving the product. Requests made after this period may not be accepted.3. Product ConditionReturned items must be unused, in original condition, and include all original packaging and accessories.4. Non-Refundable ItemsRefunds are not applicable for products damaged due to misuse, improper handling, or customer negligence.5. Inspection ProcessOnce we receive the returned product, it will be inspected. Refund or replacement approval depends on the inspection outcome.6. Refund MethodFor Cash on Delivery orders, refunds will be processed through mobile banking or any other agreed method within a reasonable timeframe.7. Delivery ChargesDelivery charges are non-refundable unless the issue occurred due to our error.8. Cancellation PolicyOrders can be cancelled before shipment. Once shipped, cancellation is not allowed.9. Final DecisionBD Online Shop reserves the right to make the final decision regarding refunds or replacements based on the situation.